How To Fix EG684 - Company area for device &1 &2 &3 &4 could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 684

• Message text: Company area for device &1 &2 &3 &4 could not be determined

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

How to fix this error?

Check the <DS:GLOS.3526BDCDAFAB52B9E10000009B38F974>device</> data.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG684 - Company area for device &1 &2 &3 &4 could not be determined ?

  The SAP error message EG684 indicates that the system is unable to determine the company area for a specific device. This error typically arises in the context of device management or when working with equipment in SAP PM (Plant Maintenance) or similar modules.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Configuration: The device or equipment may not be properly configured in the system, leading to the inability to determine the associated company code or area.
  Incorrect Master Data: The master data for the device may be incomplete or incorrect, such as missing entries in the relevant tables (e.g., equipment master data).
  Authorization Issues: The user may not have the necessary authorizations to access the company area related to the device.
  Data Inconsistencies: There may be inconsistencies in the data between different modules or tables that prevent the system from linking the device to the correct company area.
  
  Solution:
  To resolve the EG684 error, you can take the following steps:
  
  
  Check Device Configuration:
  
  Verify that the device or equipment is correctly configured in the system. Check the equipment master data (transaction code IE03) to ensure that all necessary fields are filled out, including the company code and location.
  
  
  
  Review Master Data:
  
  Ensure that the master data for the device is complete and accurate. Look for any missing entries or incorrect data in the relevant tables.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the company area related to the device. This may involve checking user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data related to the device. This may involve running specific reports or transactions that can identify inconsistencies in the data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or solutions based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IE03 (Display Equipment), IE02 (Change Equipment), and OIK1 (Define Company Code for Device Management).
  SAP Notes: Search for SAP Notes related to error message EG684 in the SAP Support Portal for any known issues or fixes.
  User Forums: Consider checking SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the EG684 error and implement a solution to resolve it.