How To Fix EG072 - IS-U device info record already exists for mat. no &1 and serial no. &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EG - IS-U device management

• Message number: 072

• Message text: IS-U device info record already exists for mat. no &1 and serial no. &2

What causes this issue?

You have attempted to create a piece of equipment with material number
&V1& and serial number &V2&. However, there is already a
<DS:GLOS.03FBB8D8155ED4119B540060B0671ACC>device info record</> in IS-U
for this combination of material and serial number.

System Response

You cannot create another device with this combination of material and
serial number.

How to fix this error?

Correct your entries.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EG072 - IS-U device info record already exists for mat. no &1 and serial no. &2 ?

  The SAP error message EG072 indicates that there is an attempt to create a device info record for a material number and serial number combination that already exists in the system. This error is commonly encountered in the SAP IS-U (Industry Solution for Utilities) module, particularly when dealing with device management.
  Cause:
  The error occurs when:
  
  You are trying to create a new device info record for a material number and serial number that already has an existing record in the system.
  There may be a duplicate entry in the database for the specified material number and serial number.
  The system is enforcing data integrity rules to prevent duplicate records.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Records:
  
  Use transaction codes like IE03 (Display Equipment) or IE02 (Change Equipment) to check if a device info record already exists for the specified material number and serial number.
  You can also use transaction IQ03 (Display Measuring Point) to verify if the measuring point is already associated with the device.
  
  
  
  Correct the Data Entry:
  
  If you find that the record already exists, you may need to update or change the existing record instead of creating a new one.
  If you are trying to create a new device, ensure that you are using a unique combination of material number and serial number.
  
  
  
  Delete Duplicate Records:
  
  If there are indeed duplicate records that should not exist, you may need to delete the unnecessary records. Be cautious with this step, as it may affect other processes.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to device management in IS-U for any specific guidelines or best practices.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IE01 (Create Equipment), IE02, IE03, IQ01, IQ02, and IQ03.
  Data Integrity: Understand the importance of maintaining data integrity in the SAP system to avoid issues with duplicate records.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.