How To Fix EE_CRM_CLASS_GENER028 - The characteristics could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_CLASS_GENER - IS-U CRM: Generate Characteristics and Classes

• Message number: 028

• Message text: The characteristics could not be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_CLASS_GENER028 - The characteristics could not be deleted ?

  The SAP error message EE_CRM_CLASS_GENER028, which states "The characteristics could not be deleted," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to delete characteristics from a classification system, but the system prevents this action due to certain constraints or dependencies.
  Causes:
  
  Dependencies: The characteristic you are trying to delete may be linked to other objects, such as classes, characteristics, or instances. If there are dependencies, the system will not allow deletion.
  Usage in Transactions: The characteristic might be in use in various transactions or documents, making it impossible to delete.
  Authorization Issues: The user may not have the necessary authorizations to delete characteristics.
  System Settings: Certain system settings or configurations may prevent the deletion of characteristics.
  
  Solutions:
  
  
  Check Dependencies: 
  
  Use transaction codes like CL02 (Change Class) or CL03 (Display Class) to check if the characteristic is assigned to any classes or objects. If it is, you will need to remove those assignments before deletion.
  
  
  
  Review Usage: 
  
  Investigate if the characteristic is being used in any active transactions or documents. If so, you may need to update or delete those transactions first.
  
  
  
  Authorization Check: 
  
  Ensure that the user attempting to delete the characteristic has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust authorizations.
  
  
  
  System Configuration: 
  
  Check if there are any specific configurations in your SAP system that prevent the deletion of characteristics. This may require consulting with your SAP Basis or configuration team.
  
  
  
  Use Transaction CL01: 
  
  If you are sure that the characteristic is not in use and has no dependencies, you can try to delete it using transaction CL01 (Create Class) and then navigate to the characteristics section.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CL01, CL02, CL03, and CL04 for managing characteristics and classes.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.