How To Fix EDX017 - Cannot display the PDF file

SAP Error Message - Details

• Message type: E = Error

• Message class: EDX - EDX: Messages for EBPP connection to Billing Consolidation

• Message number: 017

• Message text: Cannot display the PDF file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDX017 - Cannot display the PDF file ?

  The SAP error message EDX017, which states "Cannot display the PDF file," typically occurs when there is an issue with generating or displaying PDF documents within the SAP system. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  Missing or Corrupted PDF Viewer: The PDF viewer (like Adobe Acrobat Reader) may not be installed, or it may be corrupted.
  Incorrect MIME Type Configuration: The MIME type for PDF files may not be correctly configured in the SAP system.
  SAP GUI Settings: The settings in the SAP GUI may not be configured to handle PDF files properly.
  Network Issues: There may be network issues preventing the PDF from being retrieved or displayed.
  Authorization Issues: The user may not have the necessary authorizations to access the PDF file.
  File Path Issues: The path to the PDF file may be incorrect or the file may not exist in the specified location.
  
  Solutions:
  
  
  Check PDF Viewer:
  
  Ensure that a compatible PDF viewer is installed on your system (e.g., Adobe Acrobat Reader).
  If it is installed, try reinstalling or updating the PDF viewer.
  
  
  
  Verify MIME Type Configuration:
  
  Check the MIME type settings in the SAP system. You can do this by navigating to transaction code SICF and ensuring that the MIME type for PDF is set correctly.
  
  
  
  SAP GUI Settings:
  
  Go to the SAP GUI options and check the settings related to file handling. Ensure that the option to open PDF files is enabled.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues that could be preventing the PDF from being accessed. Check your internet connection and any firewall settings.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access and display PDF files. This may involve checking roles and permissions in the SAP system.
  
  
  
  File Path Verification:
  
  Ensure that the path to the PDF file is correct and that the file exists in the specified location. You can check this by navigating to the location where the PDF is supposed to be stored.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  System Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on handling PDF files and troubleshooting related issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists, consider reaching out to your organization's SAP support team or SAP's technical support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the EDX017 error in SAP.