How To Fix ECLVIEWER031 - Viewer Box: Viewer toolbar could not be generated

SAP Error Message - Details

• Message type: E = Error

• Message class: ECLVIEWER - Message Class for ECL Viewer (EAI Wrapper)

• Message number: 031

• Message text: Viewer Box: Viewer toolbar could not be generated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECLVIEWER031 - Viewer Box: Viewer toolbar could not be generated ?

  The SAP error message ECLVIEWER031 indicates that there is an issue with generating the viewer toolbar in the SAP environment, specifically when using the SAP BusinessObjects or SAP Crystal Reports viewer. This error can occur due to various reasons, including configuration issues, missing components, or problems with the underlying data source.
  Causes:
  
  Missing or Incorrect Configuration: The viewer may not be properly configured in the SAP system or the web application server.
  Browser Compatibility Issues: The browser being used may not be compatible with the viewer or may have settings that block certain functionalities.
  Network Issues: Connectivity problems between the client and the server can prevent the viewer from loading correctly.
  Permissions Issues: The user may not have the necessary permissions to access the viewer or the underlying reports.
  Corrupted Installation: The installation of the viewer or related components may be corrupted or incomplete.
  JavaScript Errors: If there are JavaScript errors on the page, it can prevent the viewer from rendering properly.
  
  Solutions:
  
  Check Configuration: Ensure that the viewer is correctly configured in the SAP system. This includes checking the settings in the SAP BusinessObjects or Crystal Reports configuration files.
  Browser Compatibility: Try accessing the viewer using a different browser or updating the current browser to the latest version. Ensure that JavaScript is enabled and that any pop-up blockers are disabled.
  Network Connectivity: Verify that there are no network issues preventing access to the server. Check firewall settings and ensure that the necessary ports are open.
  User Permissions: Confirm that the user has the appropriate permissions to access the reports and the viewer. This may involve checking roles and authorizations in the SAP system.
  Reinstall Components: If the installation is suspected to be corrupted, consider reinstalling the viewer or related components.
  Check for JavaScript Errors: Use the browser's developer tools (usually accessible via F12) to check for any JavaScript errors in the console that may be affecting the viewer's functionality.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the viewer and the specific version of SAP you are using.
  Documentation: Refer to the official SAP documentation for the viewer to ensure that all prerequisites and configurations are met.
  Support Forums: Consider visiting SAP community forums or support channels for additional insights and solutions from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.