How To Fix ECLVIEWER013 - New stamp could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ECLVIEWER - Message Class for ECL Viewer (EAI Wrapper)

• Message number: 013

• Message text: New stamp could not be created

What causes this issue?

An error occurred creating the new stamp. Probably, a stamp with the
same text already exists in the system. Use the 'Add Favorite' function
to check if the stamp already exists.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECLVIEWER013 - New stamp could not be created ?

  The SAP error message ECLVIEWER013: New stamp could not be created typically occurs in the context of the SAP Document Management System (DMS) or when dealing with electronic documents and their stamps (like signatures or timestamps). This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to create a new stamp.
  Configuration Problems: There may be issues with the configuration of the DMS or the electronic signature settings.
  System Errors: Temporary system issues or inconsistencies in the database can lead to this error.
  Missing Dependencies: Required components or services for creating stamps may not be properly installed or configured.
  Document Locking: The document may be locked by another user or process, preventing the creation of a new stamp.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create stamps. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings for the DMS and electronic signatures. Ensure that all necessary parameters are correctly set.
  System Restart: If the issue is due to a temporary system error, restarting the SAP application server or the relevant services may resolve the problem.
  Check Document Status: Verify if the document is locked or in a state that prevents modifications. If it is locked, wait for the lock to be released or contact the user who has locked it.
  Consult Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often contain fixes or workarounds for known issues.
  Documentation: Review the official SAP documentation related to DMS and electronic signatures for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the ECLVIEWER013 error in your SAP environment.