How To Fix ECLVIEWER004 - PDF Viewer object: &

SAP Error Message - Details

• Message type: E = Error

• Message class: ECLVIEWER - Message Class for ECL Viewer (EAI Wrapper)

• Message number: 004

• Message text: PDF Viewer object: &

What causes this issue?

An error occurred in a PDF Viewer object. The system was unable to
process an OLE Automation call correctly.
Possibly, the control was not installed properly.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECLVIEWER004 - PDF Viewer object: & ?

  The SAP error message ECLVIEWER004 typically relates to issues with the PDF Viewer object in SAP, often indicating that there is a problem with the rendering or display of PDF documents within the SAP environment. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing or Corrupted PDF Viewer Component: The PDF viewer component may not be installed correctly or could be corrupted.
  Incorrect MIME Type Configuration: The MIME type for PDF files may not be configured properly in the SAP system.
  Browser Compatibility Issues: The web browser being used may not be compatible with the SAP PDF viewer.
  Authorization Issues: The user may not have the necessary authorizations to view the PDF document.
  Network Issues: There may be network-related issues preventing the PDF from being fetched or displayed correctly.
  Document Not Found: The specific PDF document may not exist or may have been moved or deleted.
  
  Solutions:
  
  Check PDF Viewer Installation: Ensure that the PDF viewer component is installed correctly in your SAP system. Reinstall if necessary.
  Verify MIME Type Settings: Go to the SAP transaction code SICHT and check the MIME type settings for PDF files. Ensure that the MIME type is set to application/pdf.
  Browser Compatibility: Try accessing the PDF using a different web browser or ensure that the current browser is updated to the latest version.
  Check User Authorizations: Verify that the user has the necessary authorizations to access and view PDF documents. This can be checked in transaction SU53 or by consulting with your SAP security team.
  Network Troubleshooting: Check for any network issues that may be affecting the ability to retrieve the PDF document. This may involve checking firewall settings or network configurations.
  Document Existence: Confirm that the PDF document exists in the specified location and has not been deleted or moved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the PDF viewer. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  SAP Documentation: Refer to the official SAP documentation for the PDF viewer and related components for more detailed troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.