How To Fix ECCEDI003 - Error in customer contact creation

SAP Error Message - Details

• Message type: E = Error

• Message class: ECCEDI - IS-U Deregulation: IDoc Processing

• Message number: 003

• Message text: Error in customer contact creation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECCEDI003 - Error in customer contact creation ?

  The SAP error message ECCEDI003, which indicates "Error in customer contact creation," typically arises during the process of creating or updating customer contact information in the SAP system. This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of ECCEDI003 Error
  
  
  Data Validation Issues: The data being submitted for the customer contact may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not properly set up for customer contact creation. This could involve settings related to customer master data or contact person data.
  
  
  Authorization Problems: The user attempting to create the contact may not have the necessary authorizations to perform this action.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database, network issues, or system performance problems.
  
  
  Integration Issues: If the customer contact creation is part of an integration process (e.g., EDI, IDoc), there may be issues with the data being sent from external systems.
  
  
  Solutions to ECCEDI003 Error
  
  
  Check Data Input: Review the data being submitted for the customer contact. Ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats.
  
  
  Review Configuration Settings: Check the configuration settings related to customer master data and contact persons. Ensure that all necessary settings are correctly configured.
  
  
  Verify User Authorizations: Ensure that the user has the appropriate authorizations to create or update customer contacts. This may involve checking roles and permissions in the SAP system.
  
  
  Consult Logs and Traces: Look at the application logs (transaction SLG1) or system logs to get more detailed information about the error. This can provide insights into what specifically went wrong during the contact creation process.
  
  
  Test Integration Processes: If the error is occurring during an integration process, test the data being sent from the external system. Ensure that it is formatted correctly and that all required fields are included.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may have additional insights or patches available for known issues.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing customer contacts and SLG1 for viewing application logs.
  Documentation: Review SAP documentation related to customer master data and contact management for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and following the suggested solutions, you should be able to resolve the ECCEDI003 error effectively.