How To Fix DV517 - Send or print status is being determined

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 517

• Message text: Send or print status is being determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV517 - Send or print status is being determined ?

  The SAP error message DV517, which states "Send or print status is being determined," typically occurs in the context of document processing, particularly when trying to send or print documents such as invoices, purchase orders, or other output types. This message indicates that the system is in the process of determining the status of the output request, which can lead to delays or issues in processing.
  Causes:
  
  Output Processing Delay: The system may be experiencing delays in processing the output request due to high system load or performance issues.
  Configuration Issues: Incorrect configuration of output types, conditions, or access sequences can lead to problems in determining the send or print status.
  Missing Output Records: If the output record is missing or not properly maintained in the system, it can cause this message to appear.
  Background Job Issues: If the output is supposed to be processed in the background and there are issues with the background job (e.g., it is not running or has failed), this message may occur.
  Authorization Issues: Lack of proper authorizations for the user trying to send or print the document can also lead to this error.
  
  Solutions:
  
  Check Output Configuration: Review the output type configuration in transaction NACE or SPRO to ensure that the output types are correctly set up and that the conditions for triggering the output are met.
  Monitor Background Jobs: Check the status of background jobs in transaction SM37 to ensure that the output processing jobs are running without errors.
  Review Output Records: Use transaction SP02 to check if there are any output requests that are stuck or have not been processed. You can also check transaction SOST for email outputs.
  System Performance: If the system is under heavy load, consider optimizing performance or scheduling output processing during off-peak hours.
  User Authorizations: Ensure that the user has the necessary authorizations to execute the output processing. This can be checked in transaction SU53 or by consulting with your security team.
  Check Logs: Review system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NACE (Output Types), SP02 (Output Requests), SOST (Send Requests), and SM37 (Job Monitoring).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation for output management to understand how output types and processing work within your specific SAP module (e.g., SD, MM, FI).
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.