How To Fix DV377 - Error occurred when determining the communication address (comm. type &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 377

• Message text: Error occurred when determining the communication address (comm. type &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV377 - Error occurred when determining the communication address (comm. type &1) ?

  The SAP error message DV377 indicates that there was an issue when the system attempted to determine the communication address for a specific communication type. This error can occur in various contexts, such as when trying to send messages, notifications, or when integrating with external systems.
  Causes:
  
  Missing or Incorrect Configuration: The communication type specified (e.g., email, fax, etc.) may not be properly configured in the system.
  Invalid Partner Profile: The partner profile for the communication type may be missing or incorrectly set up.
  Data Inconsistencies: There may be inconsistencies in the master data related to the communication address.
  Authorization Issues: The user or process attempting to access the communication address may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as network problems or system errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the communication type is correctly configured in the system. This can be done in transaction codes like SPRO (SAP Reference IMG) where you can check the settings for communication methods.
  
  
  
  Review Partner Profiles:
  
  Ensure that the partner profiles are correctly set up for the communication type in question. You can check this in transaction WE20 for IDocs or BP for business partners.
  
  
  
  Validate Master Data:
  
  Check the master data for the relevant business partner or customer/vendor to ensure that the communication addresses are correctly maintained.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to access the communication address. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Test Communication:
  
  If applicable, test the communication method (e.g., sending a test email) to see if the issue persists.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO for configuration settings.
  WE20 for partner profiles.
  BP for business partner data.
  SLG1 for application logs.
  SU53 for authorization checks.
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation related to communication management and error handling.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.