How To Fix DV373 - Recipient data could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 373

• Message text: Recipient data could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV373 - Recipient data could not be determined ?

  The SAP error message DV373, which states "Recipient data could not be determined," typically occurs in the context of SAP's Document Management System (DMS) or when sending documents via email or other communication methods. This error indicates that the system is unable to identify the recipient for the document or message being processed.
  Causes:
  
  Missing Recipient Data: The recipient's email address or other contact information may not be properly maintained in the system.
  Incorrect Configuration: The configuration settings for the communication method (e.g., email, fax) may not be set up correctly.
  User Authorization Issues: The user attempting to send the document may not have the necessary authorizations to access recipient data.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data records related to the recipient.
  Document Type Issues: The document type being sent may not be configured to allow for recipient determination.
  
  Solutions:
  
  Check Recipient Data: Verify that the recipient's data is correctly maintained in the relevant master data records (e.g., customer, vendor, employee).
  Review Configuration Settings: Ensure that the communication method settings are correctly configured in the SAP system. This includes checking the settings in transaction codes like SO10 (for text objects) or SCOT (for communication settings).
  User Authorizations: Check the user's authorizations to ensure they have the necessary permissions to access recipient data.
  Data Consistency Checks: Run consistency checks on the master data to identify and correct any inconsistencies.
  Document Type Configuration: Review the configuration of the document type being used to ensure it is set up to allow for recipient determination.
  Debugging: If the issue persists, consider debugging the process to identify where the recipient determination is failing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text objects), SCOT (for communication settings), and SU01 (for user maintenance).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to DMS and communication methods for best practices and troubleshooting steps.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the DV373 error and implement a solution to resolve it.