How To Fix DV363 - Error occurred when determining recipient data

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 363

• Message text: Error occurred when determining recipient data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV363 - Error occurred when determining recipient data ?

  The SAP error message DV363, which states "Error occurred when determining recipient data," typically occurs in the context of SAP's Document Management System (DMS) or when sending documents or notifications via email. This error indicates that the system encountered an issue while trying to determine the recipient's data, which can be due to various reasons.
  Causes:
  
  Missing Recipient Data: The recipient's email address or other necessary data may not be properly maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of the communication settings in SAP, such as SMTP settings for email.
  User Authorizations: The user may not have the necessary authorizations to access the recipient data.
  Data Inconsistencies: There could be inconsistencies or errors in the master data related to the recipient.
  Technical Issues: There may be underlying technical issues, such as problems with the SAP application server or network connectivity.
  
  Solutions:
  
  Check Recipient Data: Verify that the recipient's email address and other relevant data are correctly maintained in the system. This can be done by checking the user master records (transaction code SU01) or the relevant business partner data.
  Review Configuration: Ensure that the email configuration settings are correctly set up in transaction code SCOT (SAPconnect). Check the SMTP settings and ensure that the mail server is reachable.
  User Authorizations: Confirm that the user has the necessary authorizations to access the recipient data. This can be checked in transaction code SU53 or by reviewing the user's roles and authorizations.
  Data Consistency Check: Run consistency checks on the relevant master data to identify and correct any inconsistencies.
  Check Logs: Review the application logs (transaction code SLG1) for any additional error messages or details that can provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to DMS, email configuration, and user management for more detailed guidance.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the DV363 error in your SAP system.