How To Fix DSG017 - Internal Error while changing the status

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 017

• Message text: Internal Error while changing the status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG017 - Internal Error while changing the status ?

  The SAP error message DSG017, which states "Internal Error while changing the status," typically occurs in the context of status management in various SAP modules, such as SAP Project System (PS) or SAP Plant Maintenance (PM). This error can arise due to several reasons, including data inconsistencies, configuration issues, or system bugs.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the underlying data that the system is trying to process. This could be due to missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the object.
  Configuration Errors: Incorrect configuration settings in the status management or related modules can lead to this error.
  System Bugs: There may be known bugs in the version of SAP you are using that could cause this error.
  Locking Issues: The object you are trying to change may be locked by another user or process.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant tables for inconsistencies. Ensure that all required fields are populated correctly.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the status change. This can be checked in transaction SU53 or by consulting with your security team.
  Configuration Review: Review the configuration settings related to status management. Ensure that all necessary settings are correctly configured.
  Check for Notes and Patches: Look for SAP Notes related to the DSG017 error. SAP may have released patches or notes that address this specific issue.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Lock Entries: Use transaction SM12 to check if the object is locked and by whom. If it is locked, you may need to wait for the lock to be released or contact the user who has locked it.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SU53 (Authorization Check), SLG1 (Application Log), and SM12 (Lock Entries).
  SAP Notes: Regularly check the SAP Support Portal for any relevant notes or updates that may address this error.
  Documentation: Review the official SAP documentation for the specific module you are working with to understand the status management process better.
  
  By following these steps, you should be able to diagnose and resolve the DSG017 error effectively.