How To Fix DSG004 - Confirmations are not possible for digitally-signed operations

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 004

• Message text: Confirmations are not possible for digitally-signed operations

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DSG004 - Confirmations are not possible for digitally-signed operations ?

  The SAP error message DSG004: Confirmations are not possible for digitally-signed operations typically occurs in the context of SAP systems that are configured to handle digitally signed documents or operations, particularly in scenarios involving electronic signatures or secure transactions.
  Cause:
  The error arises when there is an attempt to confirm or process an operation that has been digitally signed, but the system does not allow confirmations for such operations. This can happen due to several reasons:
  
  Digital Signature Status: The operation may already be in a state that does not permit further confirmations after being digitally signed.
  Configuration Settings: The system may be configured to restrict confirmations for digitally signed operations to ensure compliance with legal or regulatory requirements.
  Workflow Issues: There may be issues in the workflow or process that prevent the confirmation from being executed.
  User Permissions: The user attempting to perform the confirmation may not have the necessary permissions to do so for digitally signed operations.
  
  Solution:
  To resolve the DSG004 error, consider the following steps:
  
  
  Check the Status of the Operation: Verify if the operation you are trying to confirm is indeed in a state that allows for confirmation. If it has already been signed and processed, further confirmations may not be allowed.
  
  
  Review Configuration Settings: Consult with your SAP Basis or security team to review the configuration settings related to digital signatures. Ensure that the settings align with your business processes and compliance requirements.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to digital signatures and confirmations. There may be specific guidelines or updates that address this issue.
  
  
  User Permissions: Ensure that the user has the appropriate permissions to perform confirmations on digitally signed operations. This may involve checking roles and authorizations in the SAP system.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to digital signatures.
  Documentation: Review SAP Help documentation on digital signatures and electronic document management for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the DSG004 error in your SAP system.