How To Fix /DSD/VC_MESSAGE103 - Could not create sales activity for customer &1 - VBELN not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/VC_MESSAGE -

• Message number: 103

• Message text: Could not create sales activity for customer &1 - VBELN not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/VC_MESSAGE103 - Could not create sales activity for customer &1 - VBELN not found ?

  The SAP error message /DSD/VC_MESSAGE103 indicates that the system was unable to create a sales activity for a customer because the sales document (VBELN) could not be found. This error typically occurs in the context of SAP's Direct Store Delivery (DSD) or similar sales and distribution processes.
  Cause:
  
  
  Missing Sales Document: The sales document (VBELN) that the system is trying to reference does not exist in the database. This could be due to:
  
  The document was never created.
  The document was deleted or archived.
  There is a typo or incorrect reference in the transaction.
  
  
  
  Incorrect Customer Data: The customer data associated with the sales document may not be correctly set up or may not match the expected format.
  
  
  Authorization Issues: The user may not have the necessary permissions to access the sales document.
  
  
  Configuration Issues: There may be configuration issues in the DSD module or related areas that prevent the system from recognizing the sales document.
  
  
  Solution:
  
  
  Verify Sales Document: Check if the sales document (VBELN) exists in the system. You can do this by using transaction codes like VA03 (Display Sales Order) or VF03 (Display Billing Document) to see if the document is available.
  
  
  Check Customer Data: Ensure that the customer data is correctly maintained in the system. You can check this using transaction XD03 (Display Customer) to verify that the customer is set up correctly.
  
  
  Review User Authorizations: Ensure that the user has the necessary authorizations to access the sales document. This can be checked with the help of your SAP security team.
  
  
  Check Configuration: Review the configuration settings in the DSD module to ensure that everything is set up correctly. This may involve checking the settings for sales activities and customer assignments.
  
  
  Consult Logs: Check the application logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03, XD03, SLG1, and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to /DSD/VC_MESSAGE103 for any patches or updates that may address this issue.
  Documentation: Review SAP documentation related to DSD and sales activities for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.