How To Fix DPWTY021 - No claim layout defined in Customizing for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 021

• Message text: No claim layout defined in Customizing for &1

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Define warranty claim layouts in Customizing for <LS>Dealer Portal:
Warranty Claim Processing</> under <LS>Define Warranty Claim Types for
Dealer Portal</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY021 - No claim layout defined in Customizing for &1 ?

  The SAP error message DPWTY021, which states "No claim layout defined in Customizing for &1," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to find a defined layout for a specific claim type in the Customizing settings.
  Cause:
  The primary cause of this error is that the claim type you are trying to process does not have an associated layout defined in the system. This can happen if:
  
  The claim type has not been properly configured in the Customizing settings.
  The layout for the claim type has been deleted or not created.
  There is a mismatch between the claim type and the layout configuration.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the Claims Management section.
  Look for the configuration related to claim types and layouts. This is usually found under:
  Claims Management -> Basic Settings -> Define Claim Layouts
  
  Ensure that a layout is defined for the specific claim type that is causing the error.
  
  
  
  Define a Layout:
  
  If no layout exists for the claim type, you will need to create one.
  Click on "New Entries" to define a new layout for the claim type.
  Fill in the necessary details, including the claim type and the layout settings.
  
  
  
  Assign Layout to Claim Type:
  
  After defining the layout, ensure that it is assigned to the relevant claim type.
  This can usually be done in the same section where you defined the layout.
  
  
  
  Check for Transport Issues:
  
  If the configuration was recently transported from another system, ensure that the transport was successful and that all necessary objects were included.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim processing again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the Customizing Implementation Guide.
  SIMG: Access the Implementation Guide for specific areas.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for Claims Management for detailed information on configuring claim types and layouts.
  
  
  
  Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  By following these steps, you should be able to resolve the DPWTY021 error and ensure that the claim type has a defined layout in the system.