How To Fix DNO173 - The notification cannot be confirmed

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 173

• Message text: The notification cannot be confirmed

What causes this issue?

The notification cannot be confirmed, as it has a status that does not
allow confirmation. Only notifications with the status 'New',
'SAP Proposed Solution', 'Customer Action' or 'In Processing by
Customer' can be confirmed.

System Response

Confirm the notification using the corporate group functions.

How to fix this error?

Wait until the notification has a status that allows you to confirm it,
or send additional information to SAP (text type 'Info for SAP'
'Send Message to SAP Again') saying that the notification is completed
from your point of view and should be put in 'Customer Action' to be
confirmed.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DNO173 - The notification cannot be confirmed ?

  The SAP error message DNO173, which states "The notification cannot be confirmed," typically occurs in the context of maintenance notifications or service notifications within the SAP system. This error can arise due to several reasons, and understanding the cause is essential for finding a solution.
  Causes of DNO173 Error
  
  
  Status Issues: The notification may be in a status that does not allow confirmation. For example, if the notification is already completed or closed, it cannot be confirmed again.
  
  
  Missing Data: Required fields or data may be missing in the notification. This could include missing confirmation details, such as work center, activity type, or actual work performed.
  
  
  Authorization Issues: The user may not have the necessary authorizations to confirm the notification. This can happen if the user role does not include the required permissions.
  
  
  Technical Issues: There may be technical issues or bugs in the system that prevent the confirmation from being processed correctly.
  
  
  Link to Other Documents: The notification may be linked to other documents (like orders or projects) that are not in a state that allows confirmation.
  
  
  Solutions to DNO173 Error
  
  
  Check Notification Status: Verify the status of the notification. If it is already completed or closed, you may need to reopen it or create a new notification.
  
  
  Complete Required Fields: Ensure that all mandatory fields in the notification are filled out correctly. Check for any missing data that may be required for confirmation.
  
  
  Review Authorizations: Check the user’s authorization profile to ensure that they have the necessary permissions to confirm notifications. If not, contact your SAP security administrator to adjust the roles.
  
  
  Consult Technical Support: If the issue persists, it may be necessary to consult with your SAP technical support team to investigate any underlying technical issues or bugs.
  
  
  Check Related Documents: If the notification is linked to other documents, ensure that those documents are in a state that allows for confirmation. For example, if a work order is not released, the notification may not be confirmable.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications effectively.
  
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that address known issues and provide solutions.
  
  
  Documentation: Review SAP documentation or user manuals related to notifications and confirmations for additional guidance.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the DNO173 error and implement an appropriate solution.