How To Fix DNO150 - The system could not find your SAP customer message system user

SAP Error Message - Details

• Message type: E = Error

• Message class: DNO - Messages for General Notifications

• Message number: 150

• Message text: The system could not find your SAP customer message system user

What causes this issue?

No user could be determined for communication with SAP.
In a Solution Manager system, you must assign a contact person for the
SAP Support Portal to your user, in transaction AISUSER. In addition,
parameter SAPNETUSID must be maintained in your user master.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.
&SYSTEMADMINISTRATION&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DNO150 - The system could not find your SAP customer message system user ?

  The SAP error message DNO150 indicates that the system could not find the user associated with the SAP customer message system. This error typically arises when there is an issue with the user configuration or the connection to the SAP customer message system.
  Causes:
  
  User Not Created: The user may not have been created in the SAP system.
  Incorrect User ID: The user ID entered may be incorrect or misspelled.
  User Deactivation: The user might be deactivated or locked in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the customer message system.
  System Configuration: There may be issues with the configuration of the SAP customer message system or the connection to it.
  
  Solutions:
  
  
  Check User Existence:
  
  Go to transaction code SU01 and check if the user exists in the system.
  If the user does not exist, create a new user with the necessary details.
  
  
  
  Verify User ID:
  
  Ensure that the user ID you are using is correct. Check for any typos or incorrect entries.
  
  
  
  User Status:
  
  In SU01, check the status of the user. If the user is locked or inactive, unlock or activate the user.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customer message system. You can check this in transaction SU53 after attempting to access the system.
  
  
  
  System Configuration:
  
  Check the configuration settings for the SAP customer message system. Ensure that the system is properly set up to connect to the customer message system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Authorization Check
  PFCG: Role Maintenance (to check user roles and authorizations)
  
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes for detailed information on user management and authorization issues.
  
  
  SAP Community: You can also check forums and community discussions for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to resolve the DNO150 error and successfully access the SAP customer message system.