How To Fix DMS_VEG_MSG020 - Viewer file path missing

SAP Error Message - Details

• Message type: E = Error

• Message class: DMS_VEG_MSG - Message Class for DMS VEG Connector

• Message number: 020

• Message text: Viewer file path missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DMS_VEG_MSG020 - Viewer file path missing ?

  The SAP error message DMS_VEG_MSG020 indicates that there is a missing viewer file path in the Document Management System (DMS). This error typically occurs when the system is unable to locate the viewer application that is supposed to open the document.
  Cause:
  
  Configuration Issues: The viewer path may not be configured correctly in the DMS settings.
  Missing Viewer Application: The required viewer application (like Adobe Reader for PDF files) may not be installed on the system.
  Incorrect File Associations: The file type may not be associated with the correct viewer application.
  User Authorization: The user may not have the necessary permissions to access the viewer application or the document.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the DMS configuration settings in SAP.
  Ensure that the viewer file path is correctly set up. This can usually be found in the DMS settings under the "Viewer" configuration.
  
  
  
  Install Required Viewer:
  
  If the viewer application is not installed, install it on the system. For example, if you are trying to view PDF files, ensure that Adobe Reader or another PDF viewer is installed.
  
  
  
  Verify File Associations:
  
  Check the file associations on the operating system to ensure that the file types you are trying to open are associated with the correct viewer application.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary permissions to access the viewer application and the documents in DMS. This may involve checking user roles and authorizations in SAP.
  
  
  
  Test with Different Files:
  
  Try opening different types of documents to see if the issue is specific to certain file types or if it is a general problem.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support for specific configuration steps related to your version of SAP and DMS.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.