How To Fix DHCDC_RT039 - Cannot calculate portions for object &1 and subscriber &2

SAP Error Message - Details

• Message type: E = Error

• Message class: DHCDC_RT - Messages for Runtime Object of CDC ABAP Agent

• Message number: 039

• Message text: Cannot calculate portions for object &1 and subscriber &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact SAP for support

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DHCDC_RT039 - Cannot calculate portions for object &1 and subscriber &2 ?

  The SAP error message DHCDC_RT039, which states "Cannot calculate portions for object &1 and subscriber &2," typically occurs in the context of SAP Convergent Charging (SAP CC) when there is an issue with the calculation of portions for a specific object and subscriber. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the charging logic.
  Possible Causes:
  
  
  Configuration Issues: Incorrect configuration of charging rules or objects in SAP CC can lead to this error. This includes misconfigured rate plans, charging logic, or conditions that are not met.
  
  
  Data Inconsistencies: If there are inconsistencies in the data related to the subscriber or the object, such as missing or incorrect attributes, it can prevent the system from calculating the portions correctly.
  
  
  Subscriber Status: The status of the subscriber may not allow for the calculation of portions. For example, if the subscriber is inactive or has reached a limit, the system may not be able to process the request.
  
  
  Object Issues: The object referenced in the error message may not be valid or may not have the necessary data associated with it for the calculation to proceed.
  
  
  Technical Issues: There could be underlying technical issues, such as database problems or system performance issues, that affect the calculation process.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration of the charging rules, rate plans, and any related objects to ensure they are set up correctly. Make sure that all necessary conditions are met.
  
  
  Validate Data: Ensure that the data for the subscriber and the object is complete and accurate. Check for any missing attributes or inconsistencies that could affect the calculation.
  
  
  Review Subscriber Status: Check the status of the subscriber to ensure that it is active and eligible for the calculation of portions. If the subscriber is inactive or has reached a limit, take appropriate action to resolve this.
  
  
  Examine Object Validity: Verify that the object referenced in the error message is valid and has the necessary data associated with it. If the object is not valid, you may need to correct or recreate it.
  
  
  Consult Logs: Check the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  Testing: If possible, perform tests with different subscribers or objects to see if the issue is isolated or if it occurs consistently across multiple cases.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the object and subscriber IDs, as well as any relevant configuration details.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Convergent Charging for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as some issues may be resolved in newer versions.
  
  By following these steps, you should be able to identify and resolve the issue causing the DHCDC_RT039 error in SAP Convergent Charging.