How To Fix DB6PM388 - Detailed data about running phases is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: DB6PM - DB2 UDB for UNIX, Windows: Performance Monitoring

• Message number: 388

• Message text: Detailed data about running phases is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DB6PM388 - Detailed data about running phases is not available ?

  The SAP error message DB6PM388, which states "Detailed data about running phases is not available," typically relates to issues with the database or the SAP system's ability to retrieve detailed information about the running phases of a process. This error can occur in various contexts, such as during database operations, system monitoring, or when trying to access specific transaction data.
  Causes:
  
  Database Connectivity Issues: There may be a problem with the connection between the SAP application server and the database.
  Database Locking: The database might be locked or busy with other operations, preventing the retrieval of detailed phase data.
  Insufficient Permissions: The user or process attempting to access the detailed data may not have the necessary permissions.
  System Configuration Issues: There could be misconfigurations in the SAP system or database settings that prevent the retrieval of detailed data.
  Temporary System Glitches: Sometimes, temporary issues or glitches in the system can lead to this error.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the SAP application server can connect to the database without issues. You can test the connection using transaction codes like DBACOCKPIT or DB02.
  Review Locks: Use transaction codes like SM12 to check for any locks on the database that might be preventing access to the required data.
  User Permissions: Verify that the user or process has the necessary permissions to access the detailed data. You may need to adjust roles or authorizations.
  System Configuration: Review the configuration settings for both the SAP system and the database. Ensure that they are set up correctly and that there are no discrepancies.
  Check System Logs: Look into the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the issue.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or the database to clear any temporary glitches.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as DBACOCKPIT, DB02, SM12, and SM21 for monitoring and troubleshooting.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  Documentation: Review SAP documentation related to database management and monitoring for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the DB6PM388 error in your SAP environment.