How To Fix D9793 - Error reading the contact person for customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 793

• Message text: Error reading the contact person for customer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9793 - Error reading the contact person for customer & ?

  The SAP error message D9793, which states "Error reading the contact person for customer &," typically occurs when the system is unable to retrieve the contact person information associated with a specific customer. This can happen for several reasons, including data inconsistencies, missing entries, or issues with the configuration.
  Causes:
  
  Missing Contact Person Data: The contact person for the specified customer may not be defined in the system.
  Data Inconsistencies: There may be inconsistencies or corruption in the customer master data.
  Authorization Issues: The user may not have the necessary authorizations to view the contact person data.
  Configuration Issues: There may be issues with the configuration of the customer master data or the related modules.
  Technical Issues: There could be underlying technical issues, such as database problems or system errors.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display).
  Verify if the contact person is correctly assigned to the customer. If not, you may need to add or correct the contact person.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the contact person data. This can be checked with the help of your SAP security team.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify and resolve any inconsistencies in the customer master data. This can be done using transaction codes like SE11 or SE16 to check the relevant tables.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to customer master data and contact persons. Ensure that all necessary settings are correctly configured.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the program or transaction that is generating the error to identify the root cause.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer
  VD03 - Display Customer (Sales Area)
  SE11 - Data Dictionary
  SE16 - Data Browser
  
  
  
  Tables:
  
  KNA1 - General Data in Customer Master
  KNVK - Customer Master Contact Person
  
  
  
  Documentation: Review SAP documentation related to customer master data management for more insights into how contact persons are handled.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the D9793 error message in SAP.