How To Fix D9472 - Error reading the link between the DMS document and the archive document

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 472

• Message text: Error reading the link between the DMS document and the archive document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9472 - Error reading the link between the DMS document and the archive document ?

  The SAP error message D9472, which states "Error reading the link between the DMS document and the archive document," typically occurs in the context of Document Management System (DMS) and archiving processes. This error indicates that there is an issue with the link between a DMS document and its corresponding archived document, which can prevent users from accessing or managing documents properly.
  Causes:
  
  Missing or Corrupted Links: The link between the DMS document and the archived document may be missing or corrupted, possibly due to data inconsistencies or issues during the archiving process.
  Database Issues: Problems with the database, such as corruption or inconsistencies in the data tables that store document links, can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the DMS or archived documents.
  Configuration Issues: Incorrect configuration settings in the DMS or archiving settings can lead to problems in linking documents.
  System Upgrades or Changes: Changes in the system, such as upgrades or migrations, may have affected the integrity of document links.
  
  Solutions:
  
  Check Document Links: Verify the integrity of the links between DMS documents and archived documents. This may involve checking the database tables that store these links.
  Recreate Links: If links are found to be missing or corrupted, you may need to recreate them. This could involve re-archiving the documents or manually linking them again.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any issues that may be affecting document links.
  Review Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access both DMS and archived documents.
  Check Configuration Settings: Review the configuration settings for DMS and archiving to ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (Archive Administration) and OAWD (DMS Document Management) to manage and troubleshoot document links.
  Documentation: Review SAP documentation related to DMS and archiving for best practices and troubleshooting steps.
  System Logs: Check system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the D9472 error in SAP.