How To Fix CY353 - Listviewer or MS Windows are not correctly installed

SAP Error Message - Details

• Message type: E = Error

• Message class: CY - Capacity Requirements Planning

• Message number: 353

• Message text: Listviewer or MS Windows are not correctly installed

What causes this issue?

The list viewer or MS-Excel have been incorrectly installed.

How to fix this error?

Check the installation of the list viewer or MS-Excel.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CY353 - Listviewer or MS Windows are not correctly installed ?

  The SAP error message CY353 indicates that there is an issue with the installation or configuration of the List Viewer or Microsoft Windows components that are required for certain functionalities in SAP. This error typically arises when the SAP GUI is unable to access or utilize the List Viewer component properly.
  Causes:
  
  Incomplete Installation: The List Viewer component may not be installed correctly or is missing from the SAP GUI installation.
  Version Mismatch: There may be a compatibility issue between the version of SAP GUI and the List Viewer or the operating system.
  Corrupted Files: Some files related to the List Viewer or the SAP GUI may be corrupted.
  Registry Issues: On Windows systems, there may be issues with the Windows registry that affect the operation of the List Viewer.
  User Permissions: Insufficient permissions for the user account running the SAP GUI can also lead to this error.
  
  Solutions:
  
  Reinstall SAP GUI: Uninstall the current version of SAP GUI and then reinstall it, ensuring that all components, including the List Viewer, are installed correctly.
  Check for Updates: Ensure that you are using the latest version of SAP GUI. Check for any available patches or updates that may resolve compatibility issues.
  Repair Installation: If you have the option, use the repair feature of the SAP GUI installer to fix any corrupted files.
  Check User Permissions: Ensure that the user has the necessary permissions to access the SAP GUI and its components.
  Registry Fixes: If you are comfortable with it, check the Windows registry for any entries related to SAP GUI and List Viewer. Be cautious when making changes to the registry.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently publishes notes that provide solutions for known issues.
  
  Related Information:
  
  SAP Support Portal: Access the SAP Support Portal for documentation, notes, and community discussions related to SAP errors.
  SAP Community: Engage with the SAP Community forums where other users may have encountered and resolved similar issues.
  Documentation: Review the installation and configuration documentation for SAP GUI to ensure all steps were followed correctly.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your organization's IT support or SAP support for further assistance.