How To Fix CVIC_UI031 - Contact person &1 is not not assigned to customer &2 in table KNVK

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 031

• Message text: Contact person &1 is not not assigned to customer &2 in table KNVK

What causes this issue?

In order to assign the customer contact to the customer you need to
create a contact person relationship for the corresponding business
partner.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI031 - Contact person &1 is not not assigned to customer &2 in table KNVK ?

  The SAP error message CVIC_UI031 indicates that a contact person (represented by &1) is not assigned to a specific customer (represented by &2) in the customer contact person table (KNVK). This error typically arises when trying to perform an action that requires a valid contact person for a customer, such as creating a sales order, quotation, or other customer-related transactions.
  Cause:
  
  Missing Assignment: The contact person has not been assigned to the customer in the KNVK table.
  Data Inconsistency: There may be inconsistencies in the data, such as the contact person being deleted or not properly linked to the customer.
  Incorrect Configuration: The system may not be configured correctly to recognize the relationship between the contact person and the customer.
  
  Solution:
  
  
  Assign the Contact Person:
  
  Go to the transaction code VD02 (Change Customer) or XD02 (Change Customer - General Data).
  Navigate to the "Contact Persons" tab.
  Check if the contact person is listed. If not, you can add the contact person by clicking on the "Add" button and entering the relevant details.
  
  
  
  Verify Data:
  
  Ensure that the contact person exists in the system and is active.
  Check the status of the contact person to ensure it is not marked as inactive or deleted.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and modify customer and contact person data.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your SAP support team or IT department to investigate any underlying data issues or configuration problems.
  
  
  
  Related Information:
  
  Table KNVK: This table stores the relationship between customers and their contact persons. You can view this table using transaction code SE16N or SE11.
  Transaction Codes:
  
  VD02 - Change Customer (Sales Area)
  XD02 - Change Customer (General Data)
  VD03 - Display Customer (Sales Area)
  XD03 - Display Customer (General Data)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to resolve the CVIC_UI031 error and ensure that the contact person is properly assigned to the customer in the SAP system.