How To Fix CVI_TOOLS_SUPPORT128 - Contact Person mapping is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_TOOLS_SUPPORT - Tools for Supportability of the Customer/Vendor--Integration

• Message number: 128

• Message text: Contact Person mapping is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_TOOLS_SUPPORT128 - Contact Person mapping is not active ?

  The SAP error message CVI_TOOLS_SUPPORT128 indicates that the mapping for the contact person is not active in the Customer-Vendor Integration (CVI) framework. This typically occurs when there is an issue with the configuration or activation of the contact person mapping in the system.
  Cause:
  
  Inactive Mapping: The mapping for contact persons between the customer and vendor master data is not activated.
  Configuration Issues: There may be missing or incorrect configuration settings in the CVI settings.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the mapping from being activated.
  Missing Customizing: The necessary customizing settings for contact person mapping may not have been completed.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Mapping Activation:
  
  Go to the transaction code CVI or CVI_CUST in your SAP system.
  Navigate to the relevant settings for contact person mapping.
  Ensure that the mapping for contact persons is activated.
  
  
  
  Review Configuration:
  
  Access the transaction SPRO (SAP Project Reference Object).
  Navigate to Cross-Application Components > Customer-Vendor Integration > Basic Settings > Define Mapping for Contact Persons.
  Verify that the necessary settings are correctly configured.
  
  
  
  Check Data Consistency:
  
  Use transaction CVI_CHECK to check for any inconsistencies in the data that might be causing the mapping to be inactive.
  Resolve any inconsistencies found.
  
  
  
  Customizing Settings:
  
  Ensure that all required customizing settings for contact person mapping are completed.
  If necessary, consult the SAP documentation or your SAP support team for guidance on the required settings.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are moved to the production environment.
  
  
  
  Testing:
  
  After making the necessary changes, test the mapping again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional information or patches related to this error.
  Documentation: Refer to the official SAP documentation for Customer-Vendor Integration for detailed guidance on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.