How To Fix CSM026 - &1: Error during database &2 operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 026

• Message text: &1: Error during database &2 operation

What causes this issue?

Reserved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM026 - &1: Error during database &2 operation ?

  The SAP error message CSM026 typically indicates that there was an error during a database operation related to the Customer Service Management (CSM) module. The message format suggests that it includes specific details about the error, such as the operation being performed and the database involved.
  Cause:
  The error can be caused by various factors, including but not limited to:
  
  Database Connectivity Issues: Problems with the connection to the database, such as network issues or database server downtime.
  Database Locking: The database might be locked due to another transaction, preventing the current operation from completing.
  Data Integrity Issues: There may be issues with the data being processed, such as missing or corrupted records.
  Insufficient Permissions: The user or process may not have the necessary permissions to perform the operation on the database.
  Configuration Errors: Incorrect configuration settings in the SAP system or the database can lead to operational failures.
  
  Solution:
  To resolve the CSM026 error, you can take the following steps:
  
  
  Check Database Connectivity:
  
  Ensure that the database server is up and running.
  Verify network connections and configurations.
  
  
  
  Review Database Locks:
  
  Use transaction codes like SM12 to check for any locks on the database that might be preventing the operation.
  If locks are found, determine if they can be released safely.
  
  
  
  Examine Data Integrity:
  
  Check the data being processed for any inconsistencies or missing records.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  
  
  
  Verify User Permissions:
  
  Ensure that the user or process executing the operation has the necessary authorizations.
  Check roles and profiles assigned to the user.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in both SAP and the database to ensure they are correct.
  Look for any recent changes that might have affected the operation.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide additional context.
  
  
  
  Contact Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for locks), SM21 (system log), SLG1 (application log), SE11 (data dictionary), and SE16 (data browser).
  SAP Notes: Search for SAP Notes related to CSM026 for any known issues or patches that may address the error.
  Documentation: Review SAP documentation for the CSM module to understand the context of the operation being performed when the error occurred.
  
  By following these steps, you should be able to diagnose and resolve the CSM026 error effectively.