How To Fix CSM021 - &1: Record &2 contains incomplete key

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 021

• Message text: &1: Record &2 contains incomplete key

What causes this issue?

Reserved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM021 - &1: Record &2 contains incomplete key ?

  The SAP error message CSM021 indicates that there is an issue with a record in the system that contains an incomplete key. This typically occurs in the context of data processing or data entry where a required key field is missing or not fully populated.
  Cause:
  
  Missing Key Fields: The record in question may be missing one or more key fields that are necessary for the system to identify it uniquely.
  Incorrect Data Entry: During data entry, the user may have left out important information or entered it incorrectly.
  Data Migration Issues: If data has been migrated from another system, it’s possible that the key fields were not properly mapped or transferred.
  Configuration Issues: There may be configuration settings in the system that require certain fields to be filled out, and these settings may not be aligned with the data being processed.
  
  Solution:
  
  Check the Record: Review the record mentioned in the error message (indicated by &2) to identify which key fields are missing or incomplete.
  Complete the Key Fields: Ensure that all required key fields are filled out correctly. This may involve going back to the data entry screen or the source of the data.
  Data Validation: Implement data validation checks to ensure that all necessary fields are populated before processing records.
  Review Configuration: Check the configuration settings related to the data being processed to ensure that they align with the requirements of the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the data structure and required fields for the relevant transaction or module.
  Error Logs: Check system logs for additional details that may provide context for the error.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the error, you may need to look into specific transaction codes related to the module you are working with (e.g., CSM for Customer Service Management).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who can provide more in-depth assistance.