How To Fix CSM002 - Internal error: Function module &1 CSMBK_OBJ update failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 002

• Message text: Internal error: Function module &1 CSMBK_OBJ update failed

What causes this issue?

Reserved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM002 - Internal error: Function module &1 CSMBK_OBJ update failed ?

  The SAP error message CSM002, which states "Internal error: Function module &1 CSMBK_OBJ update failed," typically indicates that there is an issue with the function module responsible for updating the object in the Customer Service Management (CSM) module. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CSM module or related components can lead to this error.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to perform the update.
  Database Issues: Problems with the database, such as locks or corruption, can prevent the function module from executing successfully.
  Program Errors: There may be bugs or issues in the custom code or enhancements that affect the function module.
  
  Solutions:
  
  Check the Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing entries. Check for required fields and data formats.
  Configuration Review: Verify the configuration settings in the CSM module to ensure they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the operation. You can check this using transaction SU53 after the error occurs.
  Database Check: Investigate the database for any locks or issues. You may need to consult with your database administrator to check for any underlying problems.
  Debugging: If you have access to the development environment, you can debug the function module to identify where the failure occurs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SU53 (Authorization Check), and SE37 (Function Module).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the CSM module to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and resolve the CSM002 error effectively.