How To Fix CRMS4_SRV_API103 - Item &1: You can only specify one service contract status. Remove others.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 103

• Message text: Item &1: You can only specify one service contract status. Remove others.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API103 - Item &1: You can only specify one service contract status. Remove others. ?

  The SAP error message CRMS4_SRV_API103 indicates that there is an issue with the service contract status specified in your transaction. The message states: "Item &1: You can only specify one service contract status. Remove others." This means that the system has detected multiple service contract statuses for a single item, which is not allowed.
  Cause:
  The error typically arises when:
  
  Multiple Statuses Specified: You have inadvertently specified more than one service contract status for a single item in your transaction.
  Data Entry Error: There may be a mistake in the data entry where multiple statuses were selected or entered.
  System Configuration: There could be a configuration issue in the system that allows for multiple statuses to be set, which is against the business logic.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Review the Item: Check the item mentioned in the error message (indicated by &1) and see what service contract statuses have been assigned.
  Remove Extra Statuses: Ensure that only one service contract status is specified for that item. You can do this by:
  
  Navigating to the relevant transaction or screen where the service contract is being processed.
  Identifying and removing any additional statuses that have been set for the item.
  
  
  Validate Data Entry: If you are entering data manually, double-check your entries to ensure that you are not selecting multiple statuses.
  Consult Documentation: If you are unsure about which status to keep, refer to your organization's documentation or consult with a colleague who is familiar with the service contract process.
  Test Changes: After making the necessary adjustments, try to execute the transaction again to see if the error persists.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, SAP releases updates that address specific error messages.
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to service contracts in SAP, such as CRMD_ORDER for managing service orders.
  User Roles and Permissions: Ensure that you have the appropriate permissions to modify service contract statuses, as restrictions may lead to errors.
  Training and Documentation: If this is a recurring issue, consider additional training or reviewing documentation on service contract management in SAP.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.