How To Fix CRMS4_PS_BUFFER020 - Cannot retrieve SXP additional data before header is retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BUFFER - Social Services Buffer

• Message number: 020

• Message text: Cannot retrieve SXP additional data before header is retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BUFFER020 - Cannot retrieve SXP additional data before header is retrieved ?

  The SAP error message CRMS4_PS_BUFFER020 indicates that the system is unable to retrieve additional data related to the SXP (Service Experience Platform) before the header information has been retrieved. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with data retrieval processes.
  Causes:
  
  Data Retrieval Sequence: The error suggests that the system is trying to access additional data before the main header data has been successfully loaded. This can happen if there is a misconfiguration in the sequence of data retrieval.
  Buffer Issues: There may be issues with the buffer where the data is stored temporarily. If the buffer is not properly initialized or if there are inconsistencies, it can lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to retrieve the necessary data in the correct order.
  
  Configuration Issues: Incorrect