How To Fix CRMS4_PS_BUFFER020 - Cannot retrieve SXP additional data before header is retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BUFFER - Social Services Buffer

• Message number: 020

• Message text: Cannot retrieve SXP additional data before header is retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BUFFER020 - Cannot retrieve SXP additional data before header is retrieved ?

  The SAP error message CRMS4_PS_BUFFER020 indicates that the system is unable to retrieve additional data related to the SXP (Service Experience Platform) before the header information has been retrieved. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with data retrieval processes.
  Causes:
  
  Data Retrieval Sequence: The error suggests that the system is trying to access additional data before the main header data has been successfully loaded. This can happen if there is a misconfiguration in the sequence of data retrieval.
  Buffer Issues: There may be issues with the buffer where the data is stored temporarily. If the buffer is not properly initialized or if there are inconsistencies, it can lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may not be able to retrieve the necessary data in the correct order.
  Configuration Issues: Incorrect configuration settings in the CRM system or in the SXP settings can lead to this error.
  
  Solutions:
  
  Check Data Retrieval Logic: Ensure that the logic for retrieving data is correctly implemented. The header data should be retrieved before any additional data is accessed.
  Review Buffer Settings: Check the buffer settings in the SAP system. You may need to clear the buffer or adjust the settings to ensure that data is being stored and retrieved correctly.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks. If the system is slow, consider optimizing performance or increasing resources.
  Configuration Review: Review the configuration settings related to the CRM and SXP. Ensure that all settings are correct and aligned with the expected data retrieval processes.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the failure occurs in the data retrieval sequence.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and SXP for detailed information on data retrieval processes and configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more specific guidance based on your system configuration and version.
  
  By following these steps, you should be able to diagnose and resolve the CRMS4_PS_BUFFER020 error in your SAP system.