How To Fix CRM_PS_APPLICATION033 - Error during item proposal

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 033

• Message text: Error during item proposal

What causes this issue?

If this message occurs for the social application, an error occurred
during item proposal. If this message occurs for the social service plan
, an error occurred during entitlement determination
The following detailed message from item proposal is available:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION033 - Error during item proposal ?

  The SAP error message CRM_PS_APPLICATION033, which indicates "Error during item proposal," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with generating or processing item proposals in a sales order or service order scenario. This error can arise due to various reasons, including data inconsistencies, configuration issues, or missing master data.
  Causes:
  
  
  Missing or Incomplete Master Data: The error may occur if the system cannot find the necessary master data for the items being proposed, such as material master records, pricing conditions, or customer data.
  
  
  Configuration Issues: Incorrect configuration in the CRM system or in the related backend systems (like SAP ERP) can lead to this error. This includes issues with item categories, sales document types, or pricing procedures.
  
  
  Data Inconsistencies: If there are inconsistencies in the data being processed, such as invalid or incomplete entries in the item proposal, the system may throw this error.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain data or perform specific actions, leading to this error.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system that interfere with the standard item proposal logic, this could also trigger the error.
  
  
  Solutions:
  
  
  Check Master Data: Ensure that all relevant master data (materials, customers, etc.) is complete and correctly maintained. Verify that the materials are active and have the necessary data for the item proposal.
  
  
  Review Configuration: Check the configuration settings related to item proposals, sales document types, and item categories. Ensure that they are set up correctly and align with the business processes.
  
  
  Analyze Error Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the issue. This can help identify the specific cause of the error.
  
  
  Test with Different Data: Try to replicate the error with different data sets to see if the issue is data-specific. This can help isolate the problem.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action that is causing the error.
  
  
  Consult with Development Team: If there are custom developments, consult with the development team to check if any custom code is causing the issue. They may need to debug the process to identify the root cause.
  
  
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying a relevant note or patch may resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_I, and SLG1 for logging and troubleshooting.
  Documentation: Review SAP documentation related to CRM item proposals and sales order processing for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.