How To Fix CRM_IND_MESSAGE087 - Active records cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 087

• Message text: Active records cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE087 - Active records cannot be deleted ?

  The SAP error message CRM_IND_MESSAGE087, which states "Active records cannot be deleted," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to delete a record that is currently active or in use. This can happen with various types of records, such as business partners, transactions, or other CRM-related entities.
  Cause:
  
  Active Status: The record you are trying to delete is marked as active. In SAP CRM, certain records must remain active for reporting, historical, or transactional integrity.
  Dependencies: The record may have dependencies or relationships with other records that prevent it from being deleted. For example, if there are open transactions or linked documents, the system will not allow deletion.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to delete the record, leading to this error message.
  Business Logic: There may be specific business rules or logic implemented in the system that restricts the deletion of certain records.
  
  Solution:
  
  Check Record Status: Verify the status of the record you are trying to delete. If it is active, you may need to change its status to inactive or archive it instead of deleting.
  Review Dependencies: Investigate if there are any dependent records or transactions associated with the record. You may need to close or delete those dependencies first.
  User Authorizations: Ensure that you have the necessary authorizations to delete the record. If not, contact your system administrator to obtain the required permissions.
  Consult Documentation: Review the relevant SAP documentation or consult with your SAP support team to understand the specific business rules that apply to the record type you are working with.
  Use Archiving: If deletion is not possible due to business rules, consider using the archiving functionality in SAP to remove the record from active use while retaining it for historical purposes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage records, such as BP for business partners or CRM_ORDER for CRM orders.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  System Logs: Review system logs for more detailed error messages or warnings that may provide additional context for the issue.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with details about the record and the context in which the error occurs.
  
  By following these steps, you should be able to address the CRM_IND_MESSAGE087 error and manage your records effectively within SAP CRM.