How To Fix CRM_EXT_REF403 - Description for reference type &1 is not maintained in the logon language

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXT_REF - Messages for Add. External References Set

• Message number: 403

• Message text: Description for reference type &1 is not maintained in the logon language

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXT_REF403 - Description for reference type &1 is not maintained in the logon language ?

  The SAP error message CRM_EXT_REF403 indicates that there is a missing or unmaintained description for a specific reference type in the logon language. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is trying to display or process a reference type that does not have a corresponding description in the language that the user is logged in with.
  Cause:
  
  Missing Data: The reference type specified (denoted by &1 in the error message) does not have a description maintained in the language that the user is currently using.
  Language Settings: The user’s logon language may not have been set up properly in the system, or the necessary translations for the reference type are missing.
  Configuration Issues: There may be issues in the configuration of the reference types in the CRM system.
  
  Solution:
  
  
  Maintain Descriptions:
  
  Go to the relevant customizing transaction (usually in SPRO) where you can maintain the reference types.
  Navigate to the section where you can maintain the descriptions for reference types.
  Ensure that a description is provided for the reference type in the logon language of the user.
  
  
  
  Check Language Settings:
  
  Verify the logon language of the user. If the user is logged in with a language that is not supported, consider changing the logon language to one that is properly configured.
  You can check the user’s language settings in the user profile (transaction SU01).
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the reference types and their descriptions.
  You can also use transaction SE11 to check the database table where reference types are stored.
  
  
  
  Transport Requests:
  
  If the descriptions were recently added or changed, ensure that the changes have been transported to the relevant system (e.g., from development to production).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on maintaining reference types and their descriptions.
  
  
  
  Related Information:
  
  Reference Types: These are used in CRM to categorize different types of references (e.g., business partners, products, etc.).
  Logon Language: The language in which the user interface is displayed, which can affect how data is presented to the user.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.