How To Fix CRM_ESOA_ERROR_MSG012 - Document Reference &1 &2 does not exist; deletion not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ERROR_MSG - Error Messages for Customer Quote ESOA Project

• Message number: 012

• Message text: Document Reference &1 &2 does not exist; deletion not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ERROR_MSG012 - Document Reference &1 &2 does not exist; deletion not possible ?

  The SAP error message CRM_ESOA_ERROR_MSG012 indicates that a document reference specified in the system does not exist, which prevents the deletion of that document. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to delete a document (like a sales order, service request, etc.) that the system cannot find.
  Cause:
  
  Non-Existent Document: The document you are trying to delete has already been deleted or never existed in the first place.
  Incorrect Document Reference: The document reference numbers provided in the deletion request may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary permissions to view or delete the document.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the underlying data model.
  
  Solution:
  
  
  Verify Document Existence:
  
  Check if the document reference numbers (e.g., sales order number, service request number) are correct.
  Use transaction codes like CRMD_ORDER or relevant reports to search for the document in the system.
  
  
  
  Check for Deletion:
  
  Confirm whether the document has already been deleted by another user or process.
  
  
  
  Review Authorization:
  
  Ensure that the user attempting the deletion has the necessary authorizations to perform this action. This can be checked with the help of your SAP security team.
  
  
  
  Correct Document Reference:
  
  If the document reference is incorrect, correct it and try the deletion again.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  
  
  
  Database Consistency Check:
  
  If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to ensure the database is in a healthy state.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logs.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to CRM and document management for best practices on handling document references and deletions.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_ESOA_ERROR_MSG012.