How To Fix CRM_ESOA_ERROR_MSG010 - Document Reference &1 not found in database; mapping is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ESOA_ERROR_MSG - Error Messages for Customer Quote ESOA Project

• Message number: 010

• Message text: Document Reference &1 not found in database; mapping is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ESOA_ERROR_MSG010 - Document Reference &1 not found in database; mapping is not possible ?

  The SAP error message CRM_ESOA_ERROR_MSG010 indicates that a document reference (identified by &1) could not be found in the database, which prevents the system from performing a mapping operation. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to access or process a document that does not exist or is not accessible.
  Causes:
  
  Document Not Created: The document referenced may not have been created or saved in the system.
  Incorrect Reference: The reference ID provided may be incorrect or malformed.
  Data Deletion: The document may have been deleted or archived, making it unavailable for the current operation.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Database Issues: There could be issues with the database connection or integrity, leading to the document not being retrievable.
  
  Solutions:
  
  Verify Document Existence: Check if the document with the specified reference ID exists in the database. You can do this by searching for the document in the relevant transaction or using a report.
  Check Reference ID: Ensure that the reference ID is correct. If it was generated programmatically, verify the logic that generates this ID.
  Review Deletion/Archiving Policies: If the document was deleted or archived, check the policies in place and see if it can be restored or if a new document needs to be created.
  User Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking roles and permissions in the SAP system.
  Database Health Check: If you suspect database issues, perform a health check on the database. This may involve checking for connectivity issues, running consistency checks, or consulting with your database administrator.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to investigate the issue further (e.g., CRMD_ORDER for CRM orders).
  Logs and Traces: Review application logs and traces to gather more context about when and why the error occurred.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for more in-depth troubleshooting.