How To Fix CRM_DOCUMENTS111 - Reference(s) cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 111

• Message text: Reference(s) cannot be deleted

What causes this issue?

You are trying to delete one or more references to a document. This
action cannot be performed because
at least one document in the current folder is in the original version
and therefore has no reference here or
at least one document has been exported and therefore cannot be changed
at the moment or
You are trying to delete at least one reference to one version of a
document. There is, however, only one reference to all the versions of
the document (i.e. to the logical docment).

System Response

The action is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS111 - Reference(s) cannot be deleted ?

  The SAP error message CRM_DOCUMENTS111, which states "Reference(s) cannot be deleted," typically occurs in the context of document management within the SAP Customer Relationship Management (CRM) module. This error indicates that there are references or links to documents that prevent their deletion. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Existing References: The document you are trying to delete may have existing references in other objects or documents, such as transactions, activities, or other documents.
  Document Status: The document may be in a status that does not allow deletion (e.g., it may be locked or in use).
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Configuration: Certain configurations in the system may prevent the deletion of documents that are linked to specific business processes.
  
  Solutions:
  
  Check References: Before attempting to delete the document, check for any existing references. You can do this by reviewing related transactions or