How To Fix CRM_DOCUMENTS111 - Reference(s) cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 111

• Message text: Reference(s) cannot be deleted

What causes this issue?

You are trying to delete one or more references to a document. This
action cannot be performed because
at least one document in the current folder is in the original version
and therefore has no reference here or
at least one document has been exported and therefore cannot be changed
at the moment or
You are trying to delete at least one reference to one version of a
document. There is, however, only one reference to all the versions of
the document (i.e. to the logical docment).

System Response

The action is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS111 - Reference(s) cannot be deleted ?

  The SAP error message CRM_DOCUMENTS111, which states "Reference(s) cannot be deleted," typically occurs in the context of document management within the SAP Customer Relationship Management (CRM) module. This error indicates that there are references or links to documents that prevent their deletion. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Existing References: The document you are trying to delete may have existing references in other objects or documents, such as transactions, activities, or other documents.
  Document Status: The document may be in a status that does not allow deletion (e.g., it may be locked or in use).
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Configuration: Certain configurations in the system may prevent the deletion of documents that are linked to specific business processes.
  
  Solutions:
  
  Check References: Before attempting to delete the document, check for any existing references. You can do this by reviewing related transactions or documents that may be linked to the document in question.
  Change Document Status: If the document is in a status that prevents deletion, consider changing its status to allow for deletion. This may involve unlocking the document or changing its state.
  Remove References: If there are references to the document, you may need to remove those references first. This could involve unlinking the document from other objects or deleting related transactions.
  User Authorization: Ensure that the user attempting to delete the document has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Consult Documentation: Review SAP documentation or help resources for specific guidelines on document deletion in your version of SAP CRM.
  Use Transaction Codes: Utilize relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to navigate to the document and check its details, references, and status.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  Transaction Logs: Review transaction logs or system logs for additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without impacting production data.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.