How To Fix CRM_DOCUMENTS110 - Document(s) cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 110

• Message text: Document(s) cannot be deleted

What causes this issue?

You are trying to delete one or more documents. Because at least one
document was exported, this action cannot be performed.

System Response

Action is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS110 - Document(s) cannot be deleted ?

  The SAP error message CRM_DOCUMENTS110 indicates that a document cannot be deleted in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Document Status: The document may be in a status that does not allow deletion. For example, if the document is locked or in use by another process, it cannot be deleted.
  Authorization Issues: The user may not have the necessary authorizations to delete the document. This can be due to role restrictions or missing permissions.
  Document Relationships: The document may be linked to other objects or documents, which can prevent deletion. For instance, if the document is referenced in a transaction or linked to a business object, it cannot be deleted until those links are removed.
  System Configuration: Certain configurations in the SAP system may restrict the deletion of documents based on business rules or settings.
  Data Integrity Constraints: The system may have integrity constraints that prevent the deletion of documents to maintain data consistency.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is locked or in use, you may need to wait until it is released or unlock it if you have the necessary permissions.
  Review Authorizations: Ensure that the user attempting to delete the document has the appropriate authorizations. You may need to consult with your SAP security team to adjust roles and permissions.
  Remove Dependencies: Check if the document is linked to other objects. If so, you may need to delete or unlink those dependencies before attempting to delete the document.
  Consult Configuration Settings: Review the configuration settings related to document management in your SAP system. This may involve checking with your SAP Basis or configuration team to understand any restrictions in place.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to check the document details and status. This can provide insights into why the document cannot be deleted.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or information that may provide context for the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help documentation for CRM document management to understand the processes and restrictions related to document deletion.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.