How To Fix CRM_DATES201 - Duration cannot be calculated from the available time stamps

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DATES - Messages in date processing

• Message number: 201

• Message text: Duration cannot be calculated from the available time stamps

What causes this issue?

The system could not determine a duration that displays the start and
end of a time interval from the available time stamps.
The following reasons are possible:
The time stamp defines a time interval that covers several days.
A rule that adequately determines a duration for a date relevant to a
calendar cannot be derived.

System Response

The duration is set to its initial value.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DATES201 - Duration cannot be calculated from the available time stamps ?

  The SAP error message CRM_DATES201 ("Duration cannot be calculated from the available time stamps") typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the time stamps associated with a business transaction, such as a service order, activity, or other CRM-related objects. This error indicates that the system is unable to compute the duration of an event because the necessary time stamps are either missing, incorrect, or not in the expected format.
  Causes:
  
  Missing Time Stamps: One or more required time stamps (e.g., start time, end time) are not entered in the system.
  Incorrect Time Stamps: The time stamps may be entered incorrectly, such as the end time being earlier than the start time.
  Data Inconsistencies: There may be inconsistencies in the data, such as overlapping time periods or invalid date formats.
  
  Configuration Issues: There may be issues with the configuration of the CRM system that affect how