How To Fix CRM_DATES201 - Duration cannot be calculated from the available time stamps

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DATES - Messages in date processing

• Message number: 201

• Message text: Duration cannot be calculated from the available time stamps

What causes this issue?

The system could not determine a duration that displays the start and
end of a time interval from the available time stamps.
The following reasons are possible:
The time stamp defines a time interval that covers several days.
A rule that adequately determines a duration for a date relevant to a
calendar cannot be derived.

System Response

The duration is set to its initial value.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DATES201 - Duration cannot be calculated from the available time stamps ?

  The SAP error message CRM_DATES201 ("Duration cannot be calculated from the available time stamps") typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the time stamps associated with a business transaction, such as a service order, activity, or other CRM-related objects. This error indicates that the system is unable to compute the duration of an event because the necessary time stamps are either missing, incorrect, or not in the expected format.
  Causes:
  
  Missing Time Stamps: One or more required time stamps (e.g., start time, end time) are not entered in the system.
  Incorrect Time Stamps: The time stamps may be entered incorrectly, such as the end time being earlier than the start time.
  Data Inconsistencies: There may be inconsistencies in the data, such as overlapping time periods or invalid date formats.
  Configuration Issues: There may be issues with the configuration of the CRM system that affect how time stamps are processed.
  User Input Errors: Users may have entered invalid or incomplete data when creating or updating records.
  
  Solutions:
  
  Check Time Stamps: Review the relevant business transaction to ensure that all required time stamps are present and correctly entered. Make sure that the start time is before the end time.
  Correct Data Entry: If you find any incorrect or missing time stamps, correct them and try to save or process the transaction again.
  Validate Data: Use transaction codes like SE16 or SE11 to check the underlying database tables for any inconsistencies or missing entries related to time stamps.
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that they are set up correctly for handling time stamps.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and time management for any specific guidelines or known issues.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with details of the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help you navigate and troubleshoot CRM orders.
  SAP Notes: Check the SAP Support Portal for any notes related to CRM_DATES201, as there may be specific patches or updates that address this issue.
  User Training: Ensure that users are trained on the correct procedures for entering time-related data to minimize the occurrence of this error in the future.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_DATES201 error in your SAP system.