How To Fix CRM_CASE157 - Case cannot be closed. &1 relevant open transactions exist &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 157

• Message text: Case cannot be closed. &1 relevant open transactions exist &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE157 - Case cannot be closed. &1 relevant open transactions exist &2 ?

  The SAP error message CRM_CASE157 indicates that a case cannot be closed because there are still relevant open transactions associated with it. This is a common issue in SAP Customer Relationship Management (CRM) when trying to close a case that has not been fully resolved or when there are still pending activities linked to that case.
  
  Cause:
  The error occurs due to the following reasons:
  
  Open Transactions: There are one or more open transactions (such as activities, follow-up actions, or related cases) that are still active and linked to the case you are trying to close.
  Incomplete Processing: The case may have associated tasks or activities that have not been completed or marked as done.
  Business Rules: The system may have business rules configured that prevent the closure of cases with open transactions to ensure that all necessary actions are taken before a case is considered resolved.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check