How To Fix /CPD/CL_MSG356 - Navigation to contact persons not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/CL_MSG -

• Message number: 356

• Message text: Navigation to contact persons not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CPD/CL_MSG356 - Navigation to contact persons not allowed ?

  The SAP error message /CPD/CL_MSG356 Navigation to contact persons not allowed typically occurs in the context of SAP Customer Relationship Management (CRM) or similar modules where contact persons are managed. This error indicates that the system is preventing navigation to the contact persons due to certain restrictions or settings.
  Cause:
  
  Authorization Issues: The user may not have the necessary authorizations to view or navigate to contact persons.
  Configuration Settings: The system may be configured to restrict access to contact persons based on certain criteria or roles.
  Business Logic: There may be specific business rules implemented in the system that prevent navigation under certain conditions.
  
  Solution:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access contact persons. This can be done by checking the user’s role assignments in transaction SU01 or PFCG.
  If necessary, consult with your SAP security team to grant the required permissions.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to contact persons in the CRM module. This may involve reviewing settings in transaction SPRO under the relevant CRM settings.
  Look for any specific settings that might restrict navigation to contact persons.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message. There may be specific notes or patches that address this issue.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the transaction to identify where the restriction is being applied. This may require technical expertise.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with details of the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SPRO (Customizing).
  User Roles: Understand the roles assigned to users and how they impact access to various functionalities within SAP.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as they may provide specific fixes or workarounds.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.