How To Fix CP028 - Customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: CP - Task list messages: Core data

• Message number: 028

• Message text: Customer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CP028 - Customer & ?

  The SAP error message CP028 typically relates to issues with the configuration of a customer master record. The message usually indicates that there is a problem with the customer data that is preventing the system from processing transactions related to that customer.
  Cause:
  
  Missing Data: The customer master record may be incomplete, missing required fields such as address, payment terms, or other critical information.
  Invalid Data: There may be invalid entries in the customer master record, such as incorrect account numbers or invalid payment methods.
  Status Issues: The customer may be flagged as inactive or blocked, preventing any transactions from being processed.
  Data Consistency: There may be inconsistencies in the data across different views of the customer master record (e.g., sales area, company code).
  
  Solution:
  
  Check Customer Master Record: Go to the customer master record (transaction code XD03 for display) and verify that all required fields are filled out correctly.
  Update Missing Information: If any required fields are missing, update the customer master record with the necessary information.
  Review Status: Check if the customer is marked as inactive or blocked. If so, you may need to change the status to active.
  Data Validation: Ensure that all data entered is valid and conforms to the expected formats.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for maintaining customer master records to ensure compliance with required standards.
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer
  XD02 - Change Customer
  XD01 - Create Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to view or edit customer master records.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CP028 error message in SAP.