How To Fix COM_PRODUCT757 - Distribution channel &1 is unknown in the CRM System

COM_PRODUCT757 - Overview

• Message type: E = Error

• Message class: COM_PRODUCT - General Messages on Products

• Message number: 757

• Message text: Distribution channel &1 is unknown in the CRM System

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If you want to use this text in the CRM System, create a distribution
channel in the CRM System with the same name as the distribution channel
in the SAP System.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

COM_PRODUCT757 - Details

• The SAP error message COM_PRODUCT757 indicates that the distribution channel specified in the system is not recognized or does not exist in the CRM system. This error typically arises when trying to create or update a product or when performing operations that involve distribution channels.
  
  Cause:
  
  Invalid Distribution Channel: The distribution channel specified in the transaction does not exist in the CRM system.
  Master Data Issues: The distribution channel may not be properly defined in the master data or may not be assigned to the relevant sales organization.
  
  Configuration Issues: There may be configuration issues in the system that prevent the distribution channel from being recognized.
  Data Synchronization: If the CRM system is integrated with an ERP system (like SAP ECC), there may be synchronization issues where the distribution channel is not updated or replicated correctly.
  
  
  Solution:
  
  
  Check Distribution Channel: Verify that the distribution channel you are trying to use is correctly defined in the CRM system.