How To Fix COM_PRODUCT756 - Sales organization &1 is not assigned to a CRM sales organization

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT - General Messages on Products

• Message number: 756

• Message text: Sales organization &1 is not assigned to a CRM sales organization

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If you want to use this text in the CRM System, assign the sales
organization &V1& to a sales organization valid in the CRM System.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT756 - Sales organization &1 is not assigned to a CRM sales organization ?

  The SAP error message COM_PRODUCT756 indicates that there is a mismatch or missing assignment between a sales organization in the SAP system and a CRM sales organization. This typically occurs when you are trying to perform operations related to sales documents, such as creating or processing sales orders, and the system cannot find the necessary configuration linking the sales organization to the CRM system.
  Cause:
  
  Missing Assignment: The sales organization you are trying to use is not assigned to a CRM sales organization in the system.
  Configuration Issues: There may be issues in the configuration settings where the sales organization is not properly set up in the CRM system.
  Data Inconsistency: There could be inconsistencies in the master data or organizational structure that prevent the system from recognizing the relationship.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Sales Organization Assignment:
  
  Go to the SAP transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Sales and Distribution > Basic Functions > Sales Organization > Assign Sales Organization to CRM.
  Verify if the sales organization in question is assigned to the appropriate CRM sales organization.
  
  
  
  Create or Modify Assignment:
  
  If the sales organization is not assigned, you will need to create a new assignment.
  If it is assigned but not functioning correctly, you may need to modify the existing assignment.
  
  
  
  Check Master Data:
  
  Ensure that the relevant master data (such as customer master records) is correctly set up and linked to the appropriate sales organization.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are moved to the production environment.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any additional configuration steps that may be required for your specific version of SAP.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5 (for assigning sales organizations) and CRMD_ORDER (for CRM order management).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify sales organization settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.