How To Fix COM_PRODUCT002 - Product &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: COM_PRODUCT - General Messages on Products

• Message number: 002

• Message text: Product &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message COM_PRODUCT002 - Product &1 is locked by user &2 ?

  The SAP error message COM_PRODUCT002 indicates that a product (identified by &1) is currently locked by a user (identified by &2). This typically occurs in scenarios where multiple users are trying to access or modify the same product data simultaneously, leading to a lock to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the product, which locks it for other users.
  Unfinished Transactions: A previous transaction involving the product was not completed properly, leaving it in a locked state.
  System Errors: Sometimes, system errors or crashes can leave locks in place unintentionally.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue. You can try again after some time.
  Identify the Locking User: Use transaction codes like SM12 (for lock entries) to identify the user who has locked the product. You can check the lock entries and see if the user is still active.
  Contact the Locking User: If possible, communicate with the user who has the lock to see if they can release it.
  Release the Lock: If the locking user is not available or the lock is stale (e.g., due to a session timeout), an administrator can manually delete the lock entry in SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any background processes are running that might be locking the product.
  Review System Logs: If the issue persists, review system logs for any errors or warnings that might indicate why the lock is not being released.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for errors.
  SM37: To monitor background jobs that might be affecting the product.
  
  
  User Training: Ensure that users are trained on proper transaction completion to minimize the occurrence of locks.
  System Configuration: Review system settings related to locking mechanisms to ensure they are configured appropriately for your business processes.
  
  Always ensure that any actions taken to resolve locking issues are in line with your organization's policies and procedures to maintain data integrity.