How To Fix CNVA_00555_MSG079 - Work Process Information could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CNVA_00555_MSG - Maintaining Messages for Run Time Analysis Tool

• Message number: 079

• Message text: Work Process Information could not be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNVA_00555_MSG079 - Work Process Information could not be retrieved ?

  The SAP error message CNVA_00555_MSG079 indicates that the system is unable to retrieve work process information. This can occur in various scenarios, often related to issues with the SAP system's configuration, performance, or communication.
  Possible Causes:
  
  Network Issues: There may be network connectivity problems between the application server and the database or other components.
  Work Process Overload: The work processes may be overloaded or not responding, leading to timeouts when trying to retrieve information.
  Configuration Issues: Incorrect configuration settings in the SAP system can prevent proper communication between components.
  Database Issues: Problems with the database, such as locks or performance issues, can also lead to this error.
  System Resource Limitations: Insufficient system resources (CPU, memory) can cause work processes to fail or become unresponsive.
  Transport Layer Issues: If the error occurs during a transport operation, there may be issues with the transport layer or the transport directory.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting communication between the SAP application server and the database or other components.
  Monitor Work Processes: Use transaction SM50 or SM66 to monitor the status of work processes. Look for any processes that are stuck or in a long-running state.
  Review System Logs: Check the system logs (transaction SM21) and developer traces (transaction ST22) for any related error messages that could provide more context.
  Adjust Configuration: Review the configuration settings in the SAP system, particularly those related to work processes and system parameters.
  Database Performance: Check the database performance and look for any locks or long-running queries that may be affecting the system.
  Increase Resources: If the system is under heavy load, consider increasing the resources available to the SAP system (e.g., adding more memory or CPU).
  Restart Work Processes: If specific work processes are unresponsive, consider restarting them. This can be done through transaction SM50.
  Transport Directory Check: If the error occurs during a transport operation, verify the transport directory and ensure that all necessary files are present and accessible.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring Tools: Utilize SAP monitoring tools (like SAP Solution Manager) to proactively monitor system performance and identify potential issues before they lead to errors.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.