How To Fix CNS015 - Change pointers do not have additional information

SAP Error Message - Details

• Message type: E = Error

• Message class: CNS -

• Message number: 015

• Message text: Change pointers do not have additional information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNS015 - Change pointers do not have additional information ?

  The SAP error message CNS015, which states "Change pointers do not have additional information," typically occurs in the context of change pointer processing in SAP systems. Change pointers are used to track changes to data in the system, and this error indicates that the system is unable to find the additional information it expects for the change pointers.
  Cause:
  
  Missing Data: The change pointer may not have the necessary additional information associated with it. This can happen if the data was not properly updated or if the change pointer was not generated correctly.
  Configuration Issues: There may be issues with the configuration of change pointer processing in the system, such as missing settings or incorrect parameters.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from retrieving the additional information.
  Programmatic Errors: If custom programs or enhancements are involved, there may be errors in the code that affect how change pointers are processed.
  
  Solution:
  
  Check Change Pointer Configuration: Verify the configuration settings for change pointers in the relevant transaction (e.g., transaction BD61 for change pointer settings). Ensure that all necessary settings are correctly configured.
  Review Change Pointer Data: Use transaction BDCP to review the change pointers and check if they have the required additional information. If not, you may need to regenerate the change pointers.
  Reprocess Change Pointers: If the change pointers are missing information, you may need to reprocess them. This can be done using transaction BD21 to process change pointers.
  Check for Data Consistency: Ensure that the underlying data is consistent and that there are no issues with the data that could be causing the error.
  Debug Custom Code: If custom code is involved, debug the relevant programs to identify any issues that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BD61 (Change Pointer Settings), BDCP (Change Pointer Overview), and BD21 (Process Change Pointers).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation on change pointers and their configuration to ensure that you understand how they work and how to troubleshoot related issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.