How To Fix CNHT009 - Unable to install SAP HTML control

SAP Error Message - Details

• Message type: E = Error

• Message class: CNHT - Messages for SAP HTML control

• Message number: 009

• Message text: Unable to install SAP HTML control

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CNHT009 - Unable to install SAP HTML control ?

  The SAP error message CNHT009, which indicates "Unable to install SAP HTML control," typically arises when there are issues with the installation or configuration of the SAP GUI (Graphical User Interface) or the HTML control component required for certain functionalities in SAP.
  Causes:
  
  Missing or Corrupted Files: The necessary files for the SAP HTML control may be missing or corrupted.
  Permissions Issues: The user may not have the necessary permissions to install or access the HTML control.
  Browser Compatibility: The version of the web browser being used may not be compatible with the SAP HTML control.
  Antivirus/Firewall Interference: Security software may block the installation or execution of the HTML control.
  Incorrect SAP GUI Installation: The SAP GUI may not have been installed correctly or completely.
  
  Solutions:
  
  
  Reinstall SAP GUI:
  
  Uninstall the current version of SAP GUI.
  Download the latest version from the SAP support portal.
  Install it again, ensuring that you follow the installation instructions carefully.
  
  
  
  Check Permissions:
  
  Ensure that you have administrative rights on your machine.
  Run the installation as an administrator.
  
  
  
  Update Browser:
  
  Ensure that you are using a compatible web browser version.
  Check SAP's documentation for supported browsers and versions.
  
  
  
  Disable Security Software Temporarily:
  
  Temporarily disable any antivirus or firewall software to see if it resolves the issue.
  If it does, add exceptions for the SAP GUI and HTML control in your security software.
  
  
  
  Check for Windows Updates:
  
  Ensure that your operating system is up to date, as missing updates can sometimes cause compatibility issues.
  
  
  
  Install HTML Control Manually:
  
  If the HTML control is not installed automatically, you may need to install it manually. Check the SAP documentation for instructions on how to do this.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches or workarounds for known issues.
  
  
  
  Related Information:
  
  SAP Support Portal: Access to SAP Notes and documentation.
  SAP Community: Forums where users discuss similar issues and solutions.
  System Requirements: Always check the system requirements for the version of SAP GUI you are installing to ensure compatibility with your operating system and browser.
  
  If the problem persists after trying these solutions, it may be beneficial to contact your IT support team or SAP support for further assistance.