How To Fix CMS_SHP021 - Enter ISM valid-from date earlier than valid-to date

SAP Error Message - Details

• Message type: E = Error

• Message class: CMS_SHP - Message Class for Ship

• Message number: 021

• Message text: Enter ISM valid-from date earlier than valid-to date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMS_SHP021 - Enter ISM valid-from date earlier than valid-to date ?

  The SAP error message CMS_SHP021 indicates that there is an issue with the validity dates in the context of the Integrated Service Management (ISM) module. Specifically, the error states that the "valid-from" date must be earlier than the "valid-to" date. This is a common validation error that occurs when setting up service contracts, service orders, or similar documents in SAP.
  Cause:
  The error is triggered when:
  
  The "valid-from" date is set to a date that is equal to or later than the "valid-to" date.
  This can happen due to user input errors, incorrect date settings, or data migration issues.
  
  Solution:
  To resolve this error, you should:
  
  
  Check the Dates: Review the "valid-from" and "valid-to" dates in the relevant transaction or document. Ensure that the "valid-from" date is earlier than the "valid-to" date.
  
  
  Correct the Dates: If you find that the dates are incorrectly set, modify them accordingly:
  
  Set the "valid-from" date to a date that is earlier than the "valid-to" date.
  Ensure that the dates are in the correct format and are logical (e.g., not in the future if that is not allowed).
  
  
  
  Validation: After making the changes, validate the entries again to ensure that the error does not persist.
  
  
  Consult Documentation: If you are unsure about the correct dates to use, consult the relevant SAP documentation or your organization's policies regarding service contracts or orders.
  
  
  User Training: If this error occurs frequently, consider providing additional training to users on how to correctly enter date fields in SAP.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error.
  Transaction Codes: Familiarize yourself with the transaction codes related to ISM, such as CRM_SERVICE_ORDER, CRM_CONTRACT, etc., where this error might occur.
  Support: If the issue persists after checking the dates, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CMS_SHP021 error and ensure that your date entries are valid.