How To Fix CMES800 - Error in external tool

SAP Error Message - Details

• Message type: E = Error

• Message class: CMES - External Scheduling Interface CS-SDL

• Message number: 800

• Message text: Error in external tool

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CMES800 - Error in external tool ?

  The SAP error message CMES800, which indicates "Error in external tool," typically arises when there is an issue with an external tool or application that SAP is trying to interact with. This could be due to various reasons, such as configuration issues, connectivity problems, or the external tool itself being unavailable or misconfigured.
  Causes:
  
  Configuration Issues: The external tool may not be properly configured in the SAP system.
  Network Problems: There may be network connectivity issues preventing SAP from communicating with the external tool.
  Tool Availability: The external tool may be down or not running.
  Authorization Issues: The user may not have the necessary permissions to access the external tool.
  Version Compatibility: There may be compatibility issues between the SAP system and the external tool.
  
  Solutions:
  
  Check Configuration: Verify that the external tool is correctly configured in the SAP system. This includes checking connection settings, paths, and any required parameters.
  Test Connectivity: Ensure that there is network connectivity between the SAP system and the external tool. You can use tools like ping or telnet to test connectivity.
  Check Tool Status: Ensure that the external tool is up and running. If it is a service, check its status and restart it if necessary.
  Review Authorizations: Make sure that the user executing the action has the necessary authorizations to access the external tool.
  Consult Logs: Check the SAP application logs (transaction SLG1) and the logs of the external tool for any error messages that could provide more context.
  Update Versions: Ensure that both the SAP system and the external tool are updated to compatible versions.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external tool for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CMES800.
  Documentation: Review the documentation for the external tool to ensure that it is set up correctly and that you are following the recommended practices.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been addressed.
  
  By following these steps, you should be able to diagnose and resolve the CMES800 error in your SAP environment.